BEGINNER'S GUIDE TO EFFECTIVE E-MAIL

For most of us, e-mail is a whole new ballgame. The author of this page counsels, "Quote the e-mail to which you are responding. Use lines under 75 characters. Find replacements for gestures and intonation." She is not trying to dictate style or grammar, but just point out the little things that make this new form of communication clear and readable.