Friday afternoon
I'm sitting in the San Antonio Hilton, wondering what the hell I will say to the local
mayor when he comes here tonight to meet 11 so-called futurists, one of them
being me. "Futurist" is a label that any Net journalist may find himself wearing once
in a while, and usually it entails nothing more strenuous than making vague
predictions for an hour or so in front of an audience at a trade show. This gig is very
different: I'm being paid to spend a long weekend helping to develop workable
concepts for a "virtual world's fair" to be held in San Antonio as a tourist attraction
in 2001.
A virtual world's fair? What can this
possibly mean? If it's virtual, how can it be located somewhere, and how can it
attract tourists? If we run a bunch of T3s into the local convention center and dump
10,000 terminals on white-clothed tables with pleated skirts around the edges, will
this tempt vacationers to cancel their plans to
visit Vegas?
It all seems hopelessly impractical, probably because the "virtual" buzz word was
imposed by organizers who want to seem cutting-edge without understanding what
virtuality is all about. In fact, when I received my e-mailed invitation to the planning
weekend I assumed that this was just another half-baked attempt to exploit the Net
by a small group of opportunists who would fade back into obscurity as soon as their
money ran out, and my only question was whether their bank account would stay
open long enough for my honorarium check to clear.
But now that I'm actually here in San Antonio, I find that the fair is being taken
extremely seriously. The local newspaper has given it front-page coverage in its
Sunday edition, many businesses have pledged their support, our two-day planning
session alone will cost $150,000, and US West is picking up the tab. San Antonio
may sound provincial, but it's the ninth largest city in the United States, and people
here want a fair to reignite their sputtering economy--the same way it happened
when they hosted a traditional-style world's fair back in 1968. Two of its quaintly
modernistic structures are visible from my hotel window: a rotunda like a
Jell-O mold, and a skinny concrete observation tower with a circular restaurant
on top.
Tonight we futurists will be welcomed by the mayor, and then we will have a mere
24 hours to develop workable concepts that we must present at 5 p.m. tomorrow to
a large audience of local notables. This makes me very nervous indeed, because
everyone's expectations seem wildly unrealistic, and when people expect a lot, they
are liable to get pissed when things don't work out. And the more I think about it,
the more convinced I am that things will not work out because this will be a wacky
idea no matter what we try to do with it, and it certainly isn't going to make money.
Friday evening
The mayor, William E. Thornton, comes across as a real nice guy who cares about
his community. He poses for photographs, hands out his business card, offers some
platitudes about the information age, then runs off to another civic function, leaving
the futurists to start work.
Our team leader is Arnold Wasserman, formerly vice president of design for NCR
and Xerox, currently heading the Innovation Strategy Division of IDEO, a multimedia
and interface design company. He explains that the fair should be a cross-cultural
event encompassing "the Americas," because San Antonio's population is 51
percent Hispanic and the city prides itself on racial harmony. With this in mind, four
of the futurists have been invited from locations south of the border. (None from
Canada, presumably because it's so far from Texas, it
doesn't count.)
A woman mathematician who specializes in Boolean logic at a university in
Mexico stands up and advocates a "virtual window" on art treasures in her
homeland. The vice president of a company in Panama hopes that the fair can
catalyze growth of communications infrastructure in Latin countries. A physicist and
director of an institute for advanced study in Chile sounds a more profound note,
telling us that we need a theme "important enough to
die for."
Wasserman likes this last statement a lot. He isn't very interested in practical
issues and prefers to talk about values and vision. A theme important enough to die
for! Surely, if we can come up with that, the logistics will take care of themselves.
Well, maybe so, but I'm a skeptic by nature, I think more like an engineer than a
philosopher, and I want to know how things are going to work. Consequently, when I
return to my room at 10 p.m., I spend an hour trying to formulate ideas that satisfy
my expectations. Three come to mind:
Telerobotics. In San Antonio, we could have a robot arm fitted with a
lifelike jointed hand, mimicking the motions of a data glove in Argentina or Peru. We
would also have a duplicate robot arm in the remote location, and a duplicate data
glove here. Now "handshaking protocol" takes on a whole new meaning as visitors
have the real-time experience of clasping the palm
of some unknown foreigner, creating the perfect metaphor for (you guessed it)
international goodwill.
Multinational folk-music database. Since most folk music tends to
fall somewhere between tiresome and excruciating, let's forget the usual model of
virtuosos dressing up in silly clothes and subjecting an audience to interminable
recitals on primitive stringed instruments. Let's put folk music back into the hands of
the folk, no matter how untalented they happen to be, and give the audience veto
power. Anyone should be able to upload a minute or two of music to the fair's Web
site, along with a self-photo and perhaps an appropriately solemn statement of
purpose and belief. Fair visitors can then audition these multinational samples,
keeping one finger on the fast-forward button. Web browsers will be allowed limited
access from outside the fair, thus promoting the event and encouraging people to
attend in person.
Face-to-face communication. Patrizio, somewhere in Mexico, says
"°Buenas tardes!" Speech recognition software converts his words into plaintext
which is auto-translated into English and appears as a subtitle reading "Good
afternoon!" beneath his face on a screen in San Antonio. A visitor at the fair speaks
a reply that goes back through the translation process, thus initiating an exciting
adventure in bilingual audiovisual communication. Here again, offsite Web browsers
would be able to eavesdrop in order to promote the fair.
I like this last scenario because it reflects the free spirit of the Net. People should
be allowed to say literally anything, including obscene comments or racist epithets,
if that's what they want. This would provide a welcome break from the typical world's
fair vision of blissed-out global harmony which downgrades individuals to the status
of undifferentiated drones humming along in unison. The Net has already shown us
something much healthier: a diverse assortment of spirited people who clash freely
and enjoy the experience. I'm not sure if this is a theme worth dying for, but it
seems worthwhile to me.
Saturday
Under Wasserman's benevolent, nurturing guidance, we spew out more than 60
ideas, which he summarizes using a felt-tip marker on poster-sized sheets that are
taped to the walls of our hotel meeting room. This makes everyone feel good
because it creates the impression that our thoughts are important and we're doing a
lot of work.
Then we split into smaller groups to develop full-fledged scenarios, and no
one even glances at the sheets on the wall anymore.
We all agree that there has to be a compromise: to satisfy the material needs of
San Antonio, this fair cannot be entirely virtual. It will have to be a theme park with
virtual add-ons. I propose a 20-acre site shaped like the North and South American
continents, with scaled replicas of key
features and live video links to actual countries where locals can participate in the
auto-translated online chat.
Other suggestions include wiring each attendee with a cellular phone; building a
giant glass prism to serve as an architectural centerpiece (which every world's fair
seems to need); giving attendees global positioning devices so they always know
where they are; and using robot rovers or humans toting video cameras to transmit
random scenes of everyday life from other countries to screens at the fair, so that
we can all be virtual tourists. There's also a lot of talk about biculturalism, education
and the arts.
At 5 p.m. we make our presentations to San Antonio dignitaries, and to my
astonishment and relief, they're enthusiastic. I guess they figure
that whatever we do, it can't hurt their economy, and they'll acquire some
nifty high-speed data links and a load of computer equipment that can be moved
into local schools after the fair ends.
I find my skepticism wavering. I like the idea of spontaneous video chats,
glimpses of life in other lands, and people learning about each other without
guidance or censorship.
Maybe this turkey can fly after all.
Sunday morning
We finalize our proposals, refining the ideas and adding new ones, such as a
system of advance reservations that will eliminate the need to wait in line for
exhibits or rides. Cell phones and global positioning devices would be impractical,
but people can be loaned pagers that will remind them when to turn up for their
reserved seats and will also allow parents to locate their kids at any time.
Visitors in search of romance can register with an intranet dating service that will
enable instant meetings inside the fairgrounds. We can offer worldwide searches for
previous fair visitors who share special interests. Schools can sponsor pre-fair get-
acquainted cross-cultural hookups with kids in other countries.
Will it happen? At lunch I notice the architect of the 1968 observation tower
huddling with two principals from Economics Research Associates, a consultancy
company that has provided business advice for more than a dozen fairs around the
globe. They're discussing admission fees, which sounds pretty serious to me.
Sunday evening
Alas, when I get on the plane out of San Antonio, the optimism wears off. I now
believe that we've been fooling ourselves, because the instant we moved this
concept partially out of cyberspace it incurred a huge need for investment in
buildings and hardware. This can only be financed by civic and corporate sponsors,
which means that dozens or hundreds of committees and bureaucrats will want to
do what they always do: minimize risk. Almost certainly this will mean reining in
creativity and designing a safe, bland, sanitized family event.
It's easy to see how fair planners will react when they understand the implications
of online chat. Like America Online or the government of Singapore, they'll want
filtering software to block obscene speech and racial slurs, and maybe some
decency patrols to interrupt any video transmission containing nudity. Even random
scenes from other cultures will be censored, because world's fairs always present a
dishonestly positive view of participating nations. Peru, for instance, will be depicted
as a land of mystery where Inca temples lurk amid exotic rain forests. There'll be no
mention of forests being decimated, cities choked with slums caused by
uncontrolled population growth (sanctioned by the Catholic church), and political
dissidents being jailed by the government.
Likewise, in the United States, we won't be allowed to view inner-city
neighborhoods with liquor stores being robbed, addicts shooting up and hookers
servicing customers in parked cars. There'll be no hint of gunship diplomacy, huge
arsenals of nuclear and biological weapons, and vets suffering Gulf War Syndrome.
And we certainly won't see our elected representatives awarding themselves pay
raises, launching filibusters and passing amendments to benefit special interest
groups that have made substantial campaign contributions.
Controversial topics such as these are commonly aired online, where technology
has given every citizen an equal voice and free speech means exactly what it says.
But the typical world's fair is a paternalistic vent feeding platitudes to a passive
audience, and I see no reason why San Antonio should stray very far from
this paradigm.
Consequently, as the fair moves through its planning stages, I expect the "virtual"
content to be pared down. This may be a wise business decision because high-tech
gimmicks are not just risky, but expensive. On the other hand, devirtualizing the fair
will remove its unique selling point, which will create a need for a substitute theme. I
have given this a lot of thought, and with all due modesty, I now offer a proposal.
When the previous San Antonio fair was being planned back in the mid-1960s,
I'm told that the organizers tried to come up with a centerpiece to attract global
attention. Someone suggested a classically Texan exhibit which would simply be the
world's largest heap of gold. A truly massive display of coins, jewelry, and ingots
would surely lure admirers from around the globe, just as the Crown Jewels are a
perpetual tourist magnet at Britain's Tower of London.
The 1968 fair never used this concept, but I believe the time is now right. A
heap-o'-gold exhibit certainly isn't very virtual; in fact, it's about as nonvirtual as you
can get. But a massive display of bullion actually would satisfy the most exalted,
visionary ideal that we talked about: For many people, it would be something
important enough to die for.
As for those nerdier, less materialistic folk who would have been more interested
in remote sensing and video chat--well, those options should be available on our
own computers by 2001. The idea of moving one's physical body to a distant
location in order to see and learn has already become blessedly obsolete. In 2001,
even more than today, virtuality will begin--and end--at home.